As TSI researchers are working on gathering and selecting impact and measurement indicators they review relevant literature on these topics. ‘Measuring the performance of voluntary organizations‘ is an important article by TSI consortium member Jeremy Kendall from the University of Kent and his colleague Martin Knapp.
The primary aim of this article is to develop criteria for measuring the ‘performance’ of voluntary organizations. This is undertaken by marrying relevant international theoretical literature suggestive of their roles and contributions with a ‘production of welfare’ approach, which has a proven track record in the evaluation of human services. Eight domains of performance are suggested (economy, effectiveness, efficiency choice /pluralism; equity; participation; innovation and advocacy), embracing twenty-two separate indicator sets.